🛡️ LeapDigiPk – Frequently Asked Questions (FAQs)

🔰 GENERAL QUESTIONS

  1. What is LeapDigiPk?
    LeapDigiPk is Pakistan’s only web hosting company built entirely on Pakistani soil — with our own data center, servers, IP addresses, and support team. We proudly provide full data sovereignty and unmatched local performance.
  2. Why is LeapDigiPk different from other hosting companies?
    We own everything — our infrastructure, our IPs, our firewall. Unlike foreign hosts that rely on overseas servers, we offer true digital independence with 100% local infrastructure.
  3. Where are your servers physically located?
    All servers are housed in our privately-owned data center in Arifwala, Punjab, running exclusively on Pakistani IPs.
  4. Why should I host locally instead of choosing an international host?
    Local hosting ensures faster speed, legal compliance, data privacy, sovereignty, and reliable support in Urdu and English.
  5. Why does your pricing look higher than international companies?
    We show real prices — not 3-year contract traps. Others show misleading low rates that triple at renewal. We believe in transparent, honest pricing.
  6. What types of hosting do you offer?
    • Business Hosting
    • WordPress Hosting
    • Malware-Free Hosting
    • Dedicated Servers
    • Small Desktop-Level Servers for office-level tasks (CRM, POS, internal portals)
  7. What makes LeapDigiPk secure?
    We use a physical enterprise-grade firewall, Imunify360, and offer free malware scans & cleaning — unmatched in local hosting.
  8. Do you guarantee uptime?
    Yes. We’ve maintained 100% uptime and 100% attack-free hosting to date — a record few can claim.

🔐 SECURITY & MALWARE PROTECTION

  1. Do you clean hacked WordPress websites?
    Yes — we offer 1-time free malware cleaning for all hosting clients.
  2. Do you include malware scanning?
    Yes. Our hosting includes automated malware scanning and alerts via Imunify360.
  3. What makes your malware-free hosting special?
    It’s protected by server-level antivirus, AI-based web protection, and physical firewall filtering — not just software.
  4. Is my website DDoS protected?
    Yes, all sites are protected by network-layer and application-layer defenses.

🖥️ DEDICATED & DESKTOP SERVER QUESTIONS

  1. Do you offer dedicated servers?
    Yes, our enterprise-grade dedicated servers come with full root access, Pakistani IPs, and customizable specs.
  2. What CPUs are available?
    We offer servers starting from Intel i5, up to Xeon Silver, Gold, and dual-CPU configurations.
  3. Do you offer desktop-level servers?
    Yes, we provide compact server-grade desktops ideal for office CRMs, POS systems, and internal software hosting.
  4. Can I request KVM or IPMI access?
    Yes, KVM and IPMI are provided on-demand for remote OS installation and full BIOS-level control.
  5. What uplink speeds do you offer?
    Standard uplinks range from 70Mbps to 100Mbps, with on-demand upgrades up to 10Gbps.
  6. Do your dedicated servers support virtualization?
    Yes, you can install Proxmox, VMware, Virtualizor, etc., and create your own VM ecosystem.
  7. Are RAID options supported?
    Yes, hardware and software RAID 0/1/5/10 are available depending on hardware configuration.
  8. Do you provide managed dedicated servers?
    We offer unmanaged by default, with optional full server management for an additional fee.

❌ VPS CLARITY

  1. Do you offer VPS hosting?
    No. We do not sell shared VPS because they offer poor performance, overselling, and weak isolation. We believe in dedicated resources only.
  2. Can I run VPS on your dedicated servers?
    Yes. You can install your own hypervisor and create high-performance VMs with zero interference.

💰 BILLING, PAYMENTS & PRICING

  1. Do you offer promotional discounts?
    Yes. We run promo codes from time to time. Follow our website or social channels to stay updated.
  2. What payment methods are accepted?
    We accept Easypaisa, JazzCash, Bank Transfers, and international Visa/MasterCard.
  3. Is your pricing monthly or yearly?
    You can choose monthly, quarterly, or yearly plans. No long-term traps.
  4. Why is my international host cheaper upfront?
    They show 3-year prices for marketing, then triple your bill on renewal. We charge what you see — fair, upfront, no tricks.
  5. Is there a late fee?
    Yes. Late fee applies after the due date, and services are suspended after 7 days.
  6. When is data deleted after non-payment?
    Services are terminated, and data deleted 30 days after invoice due.
  7. Do you offer refunds?
    Yes — 7-day refund policy on hosting (not on domains or dedicated servers).
  8. Is there a setup fee?
    No setup fee for shared hosting. Dedicated or custom setups may include setup charges.

📞 SUPPORT & SERVICE

  1. What support options are available?
  • WhatsApp (24/7)
  • Email & Ticketing
  • Phone (on-request)
  1. Do you offer support in Urdu?
    Yes, our team is fluent in Urdu and English.
  2. What is your average response time?
    Most tickets are responded to within 5–15 minutes.
  3. Is emergency support available?
    Yes, priority support is available for critical issues and dedicated servers.
  4. Can I request a custom solution?
    Yes, whether it’s storage-heavy, RAM-optimized, or GPU-specific — we can build it.

🌐 DOMAINS & DNS

  1. Do you provide domain registration?
    Yes. We offer .pk, .com, .net, .org, and more — all managed in your client portal.
  2. Can I manage DNS with you?
    Yes, we offer full DNS control including A, MX, TXT, and CNAME records.
  3. Can I transfer my domain to LeapDigiPk?
    Yes, we support domain transfers with EPP code.

🔌 FEATURES & SOFTWARE

  1. Do you offer cPanel/WHM?
    Yes, all shared hosting includes cPanel, and resellers get WHM.
  2. Is WordPress supported?
    Yes, we offer 1-click WordPress install, optimized with LiteSpeed cache.
  3. Can I host multiple websites?
    Yes, depending on your plan — multi-domain support is included.
  4. Do you support CMS like Joomla or Laravel?
    Yes, we support all major CMS and frameworks.
  5. Can I install custom software?
    Yes, provided it's legal, secure, and doesn't abuse server resources.

💼 AFFILIATE PROGRAM

  1. Do you offer affiliate commissions?
    Yes. Our program pays 15% per sale — lifetime customer tracking.
  2. What’s the minimum payout?
    Just $25. You can withdraw once your earnings reach this amount.
  3. How do I join the affiliate program?
    Sign up at 👉 https://clients.leapdigipk.com/affiliates.php

🏆 PERFORMANCE & RELIABILITY

  1. Is your service really 100% uptime?
    So far — Yes. We've maintained 100% uptime with 0 successful cyberattacks.
  2. How do you ensure reliability?
  • Redundant power backup
  • Physical firewall
  • 24/7 server health monitoring
  • Secure, Pakistani-only access
  1. Do you oversell your servers like others?
    Never. We maintain strict resource limits and do not oversell — our priority is performance, not quantity.
  2. How do I know LeapDigiPk is right for me?
    If you care about speed, security, sovereignty, transparency, and honest support, LeapDigiPk is the only choice in Pakistan.